Shipping & Refunds
Shipping / Postage
We ship Australia-wide and internationally through Australia Post.
- Standard Tracked Postage: $9.30
- Express Tracked Postage: $12.30
- Free Shipping on orders over $100
Processing Times
Pre-orders often take approx. 3 weeks to process on top of shipping times, however it could vary depending on the volume of pre-orders we receive. For details on shipping times to your location, visit the Australia Post website.
Tracking Details
When your order has been posted, you should receive tracking updates and your tracking ID via the email address associated with your order. If you haven’t received any emails, feel free to email hello@kailiepeters.com and we can send through your tracking ID.
Refunds / Exchanges
Refunds will not be accepted on change or mind or if you have broken your earrings. Earrings can be replaced at the retail cost. If you’re not satisfied with the quality of your order or have received an item with a fault, please email hello@kailiepeters.com with an image of the earrings, your name and order number.